SOP gap library
Kiki continuously identifies gaps between your current operating procedures and best-practice benchmarks. Each gap drives one or more detection patterns. Closing gaps is the fastest path to reducing structural leak.
Store-to-store transfers triggered only after OOS, not before
Your current SOP says transfers are initiated when a store hits zero inventory. By that point, full-price sales have already been lost. Industry benchmark: trigger when recipient cover < 1.5 wks AND donor cover > 5 wks.
Store-cluster grading hasn't been refreshed since FY25
12 stores are receiving allocation as if their FY25 sell-through profile still applied. ~5 of those should be downgraded; ~7 should be upgraded. Annual review process exists but hasn't been completed.
Markdowns initiated reactively, not preventively
Slow movers are markdowned at end-of-season at 35–40% off, when earlier 15–20% off targeted promos in fewer stores would preserve margin. No SOP currently flags markdown candidates 8 weeks ahead.
Cycle counts only happen quarterly · not triggered by variance signals
Phantom-stock variances above 8% should trigger immediate cycle counts. Current SOP only schedules counts every quarter regardless of variance, so phantom stock can sit for 3 months.
3 Karachi stores graded too high after FY25 sell-through dropped
Resolved by Faiza on April 14 by re-grading Tariq Road, Bahadurabad, and DHA Phase 8 from 'A' to 'B' cluster in D365. KiKi verified the change took effect in the next master plan.